These Terms of Service govern your use of llmeknow(the "Service"). By accessing or using the Service, you agree to these terms on behalf of yourself or the organisation you represent.

1. Who we are

llmeknowis operated by Murmur Intelligence (Pty) Ltd ("we", "us", the "Provider"). We operate from South Africa. Our infrastructure may be hosted outside South Africa (for example, on servers located in Germany).

2. Eligibility and accounts

You must be at least 18 years old to use the Service, or have the authority to bind the organisation you represent. Access may be restricted to pre-authorised users. You are responsible for maintaining the confidentiality of your account credentials and for activity that occurs under your account. Tell us promptly if you believe your account has been accessed without your authorisation.

3. Licence and acceptable use

Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your organisation's internal business purposes.

You agree not to:

use the Service in a way that is unlawful, harmful, or misleading
attempt to gain unauthorised access to systems or data
interfere with or disrupt the Service (including excessive automated requests)
upload or transmit malicious code
resell, sublicense, rent, or otherwise commercially exploit the Service
copy or redistribute the Service or any part of it
reverse engineer the Service, except to the extent permitted by law
use the Service to build a similar or competing product
scrape or bulk-extract content outside the features we provide

4. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these terms by reference. If these terms and the Privacy Policy conflict about how we handle personal data, the Privacy Policy controls. Cookies and similar technologies are described in our Cookie Notice.

5. 30-day access and legacy trials

Eligible new accounts may explore the Service for thirty (30) days with no subscription fee. No payment card is required to create the account and no subscription starts automatically. Generating AI responses is charged separately and requires sufficient prepaid funds. If you do not choose a subscription, the access becomes read-only when the thirty-day period ends. Your existing work remains available to view.

Legacy accounts that began a card-verified trial before this offer retain that trial's existing terms. For those accounts, the nominal card-verification payment becomes prepaid funds and the plan selected during signup is charged when the trial ends unless it is cancelled first.

6. Subscriptions and billing

Paid subscriptions are billed monthly or annually in advance, according to the interval you select, and renew automatically unless cancelled. Prices on the marketing site may be shown in USD for reference; charges are processed in South African Rand (ZAR) via Paystack at the equivalent amount. By subscribing you authorise us to charge your payment method on a recurring basis until you cancel.

If a scheduled payment fails, the payment provider may retry the charge automatically over the following days, but we do not guarantee retries. We provide an explicit payment-recovery action in the Service. Access may become read-only until payment succeeds. Your data is not deleted because of a failed payment.

7. Prepaid funds

Prepaid funds are a balance you add in advance, used for AI responses and for additional campaign slots above your plan limit. Prepaid funds do not expire. They are consumed as you use the Service and cannot be transferred between organisations.

8. Price changes

We will provide at least 30 days written notice before any change to subscription pricing. Continued use of the Service after that period constitutes acceptance of the new pricing.

9. Cancellation and refunds

You may cancel your subscription at any time through Settings → Billing. There are no cancellation fees. Access to paid features continues until the end of the current billing period. Refund eligibility and the process for requesting a refund are set out in our Refund & Cancellation Policy, which forms part of these Terms of Service.

10. Service availability and changes

We aim to keep the Service available, but we do not guarantee uninterrupted operation. We may modify, suspend, or discontinue parts of the Service. We have no obligation to provide support or maintenance beyond what is included in your plan.

11. Intellectual property and feedback

The Service and its content are protected by intellectual property laws. You may not copy, modify, reverse engineer, or redistribute the Service except as permitted by law or with our written permission. All rights not expressly granted in these terms are reserved.

If you share feedback or suggestions about the Service with us, we may use that feedback freely, without obligation or attribution.

12. Third-party services

The Service may include links to or integrations with third-party websites or services. We do not control them and are not responsible for them. You use third-party services at your own risk and under the third party's own terms.

13. Disclaimers

The Service is provided on an "as is" and "as available" basis. Insights generated by the Service may be incomplete or inaccurate and should not be treated as professional advice.

To the extent permitted by law, we make no warranties. This includes implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

14. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, data, or goodwill arising from your use of the Service.

To the maximum extent permitted by law, our total liability for all claims arising in any 12-month period is limited to the amounts you paid us for the Service in the 6 months before the first claim arose. The existence of multiple claims does not increase this cap.

15. Indemnification

You agree to indemnify us against third-party claims, and the reasonable costs of defending them, arising from your unlawful use of the Service or your breach of these terms. We will notify you promptly of any such claim and may take over the defence at our option.

16. Term, termination and survival

These terms apply while you use the Service. We may suspend or terminate your access if you breach these terms. On termination, the sections that by their nature should survive will survive, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

17. Changes to these terms

We may update these terms from time to time. When we make material changes we will update the "Last updated" date above and ask you to re-accept the terms at your next checkout. Continued use of the Service after a change takes effect means you accept the updated terms.

18. General

These terms, together with the policies they reference, are the entire agreement between you and us about the Service. If any provision is found invalid, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent; we may assign them to a successor of our business. Communications we send electronically, including notices posted on the Service, satisfy any legal requirement for written notice.

19. Governing law

These terms are governed by the laws of South Africa. Where permitted, you agree that disputes will be resolved in the courts of South Africa.

20. Contact

Questions about these terms: [email protected]